Shipping policy

Thank you for shopping with Velora Outlet. We are committed to delivering your orders safely and efficiently.

Shipping Locations

At this time, Velora Outlet ships exclusively within the United States.

Free Shipping

We are pleased to offer FREE Shipping on all orders within the United States. No minimum purchase is required.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Please note that orders are not processed or shipped on weekends or public holidays.

Delivery Time

Estimated delivery time is 8–12 business days from the date your order is shipped.

While most orders arrive within this timeframe, occasional delays may occur due to factors beyond our control, including but not limited to:

High seasonal demand
Weather conditions
Carrier disruptions
Customs or transportation delays
Unexpected logistical challenges

In rare cases, delivery may take up to 20 business days.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your shipment's progress.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Velora Outlet is not responsible for delays or delivery issues resulting from incorrect or incomplete address details.

Lost or Delayed Packages

If your package has not arrived within the expected delivery window, please contact our customer support team. We will work with our shipping partners to investigate and assist in resolving the issue.